Privacy Policy

Pixel & Process

Last updated: March 2026

Who we are -

Pixel & Process is a digital workflow and dailies facility based in Cardiff, Wales. We are the data controller for personal information collected through this website.

If you have any questions about this policy or how we handle your data, contact us at: info@pixelandprocess.co.uk

What data we collect and why -

Enquiries and contact forms

When you submit an enquiry through this website, we collect the information you provide — typically your name, email address, and the content of your message.

Why: To respond to your enquiry and, where relevant, to fulfil a contract or take steps at your request prior to entering one.

Legal basis: Legitimate interests / pre-contractual necessity (UK GDPR Article 6(1)(b) and (f)).

Retention: We retain enquiry data for up to 2 years, after which it is deleted unless an ongoing business relationship requires otherwise.

Website analytics -

We use Google Analytics to understand how visitors use this website. This involves the collection of anonymised usage data including pages visited, time spent on site, approximate location (country/region level), device type, and referral source. This is done via cookies placed on your device.

Why: To improve the website and understand our audience.

Legal basis: Consent (UK GDPR Article 6(1)(a)). Analytics cookies are only placed if you accept them via our cookie notice.

Retention: Google Analytics data is retained for 14 months by default. You can review Google's own data retention practices at [policies.google.com](https://policies.google.com/).

Cookies -

We use the following cookies on this site:

_ga Google Analytics—distinguishesusers (Duration: 2 years)

_ga_ Google Analytics—sessionstate (Duration: 2 years)

You can withdraw consent for analytics cookies at any time by clearing your browser cookies or using our cookie preference controls.

Third-party data processors

We share data with the following third parties solely to operate this website:

Squarespace Inc: website hosting and contact form processing. Data may be transferred to the United States. See [Squarespace's Privacy Policy](https://www.squarespace.com/privacy).

Google LLC: analytics (Google Analytics). Data may be transferred to the United States. Google participates in the EU-US Data Privacy Framework. For details, see [Google's Privacy Policy](https://policies.google.com/privacy).

We do not sell your personal data to any third party.

Your rights -

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Rectification of inaccurate data

- Erasure ("right to be forgotten") in certain circumstances

- Restriction of processing in certain circumstances

- Data portability where processing is based on consent or contract

- Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@pixelandprocess.co.uk

We will respond within one month.

Complaints -

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the **Information Commissioner's Office (ICO)**:

Website: [ico.org.uk](https://ico.org.uk/)

Helpline: 0303 123 1113

Changes to this policy -

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.